Our support of you and your SMB doesn’t stop at deployment. We’re able to harness Cisco Smartnet Support, a fleet of trained Cisco Engineers, capable of providing support on existing hardware and Enterprise Infrastructure.
MirageTek with SMARTnet are able to offer services that include, but are not limited to printer, computer and server repairs, Cisco Small Business ProSupport and Cisco Network Audit. We can also facilitate bespoke maintenance contracts.
With many variations on what we offer and levels of support we can provide, the best thing to do is to speak to us to discuss your specific business needs.
The benefits of subscribing to MirageTek’s Cisco SMARTnet Support include:
• 24 hour access to Cisco Technical Assistance Centre (TAC)
• Access to manage service requests
• Access to find technical information
• Access to IOS updates and support
• Next Business Day (NBD) Advanced Hardware Replacement
• Two or Four Hour Response Advanced Hardware Replacement*
*Please note Cisco manage a two-hour response time in locations with good accessibility. Remote locations can be serviced within the four-hour remediation time.