Our support of you and your SMB doesn’t stop at deployment. Our Cisco Smartnet Support is a fleet of trained Cisco Engineers who are capable of providing support service on your existing hardware and your Enterprise Infrastructure.
Our ability to provide this support service for your Cisco products means you can think of MirageTek as the only company you need to liaise with when it comes to the provision of your assets and software, all the way through to post deployment support. MirageTek are all you need to keep your business operating effectively.
Our services include, but are not limited to:
Cisco Small Business ProSupport
Bespoke Maintenance Contracts
Cisco Network Audit
There are many variations on the levels of support we can provide. It’s always worth speaking to our Sales team on 0208 557 1227. They can help you find the right level of support to meet your requirements.
The benefits of subscribing to MirageTek’s Cisco SMARTnet Support include:
24 hour access to Cisco Technical Assistance Centre (TAC)
com web access to manage service requests
com web access to find technical information
Access to IOS updates and support
Next Business Day (NBD) Advanced Hardware Replacement
Two or Four Hour Response Advanced Hardware Replacement*
*Please note Cisco manage a two-hour response time in locations with good accessibility. Remote locations can be serviced within the four-hour remediation time.